In Acronis True Image you can recover files and folders both from file-level backups or from disk and Entire PC backups. You can restore files using Acronis True Image or in Windows Explorer.
How to restore files in Acronis True Image
To recover files and folders, please follow these steps:
How to restore files in File Explorer
To recover files and folders directly from File Explorer on a machine where Acronis True Image 2019 is installed:
If the backup is shown as empty when browsing it in Windows Explorer, rename the folder C:\Users\<your Windows account name>\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database, reboot the computer and try again.