If you are having any issue at all getting your iPhone or iPad to connect via the USB cable to your computer and have AVAST Business CloudCare installed, try these steps as the AVAST CloudCare firewall could be blocking your device.

NOTE:  This is now fixed with the latest Avast Business CloudCare and you should not need to follow these instructions.  Make sure you have been upgraded to version 4.2.1 or newer by your Avast CloudCare support agent.

STEP 1.   Click on your AVAST Cloudcare icon    on the taskbar near your date and time or search your computer for AVAST

You will then see the AVAST Business CloudCare console

STEP 2.  Click on Protection and then select Firewall

STEP 3.  Switch off the Firewall by clicking on the ON button

STEP 4.  You will then be prompted on How long do you want to turn Firewall off?  If only transferring a few files, 10 minutes should be enough, otherwise, go a little longer and select 1 hour.

STEP 5.  You will get the Component stop message which you need to click Yes to turn off the Firewall.   Note, you only have 60 seconds to click Yes.

You will then see the Firewall is turned off screen as below

Now connect your iPhone or iPad as you normally would.

After you have finished accessing your Apple iPhone or iPad, remember to switch the firewall back on by pressing Turn On or restarting your computer will also switch the Firewall back on.