Domain has exceeded the maximum defers and failures per hour

To help stop spam, we have started monitoring the amount of emails that each account sends out which result in bounce backs. If our system detects that 10% or more of the emails being sent out from an account are resulting in defers or failures (bounce backs), the system will prevent the account from sending out any further emails for up to one calendar hour.

In other words, if 10% or more of the emails sent from your account within a one hour period bounce back, the system will prevent you from sending out any further emails for up to one hour. You will know this has occurred when you get an immediate bounce back that says:

This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

user@domainname.com.au

Domain your-domain.com.au has exceeded the max defers and failures per hour (5/5 (50%)) allowed. Message discarded.

There are generally two circumstances under which this will occur:

  1. You are sending out mass emails and some of the addresses in your mailing list are inactive
  2. Your account has been hacked and is being used to send out spam by a malicious user

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