Emails have disappeared or are not visable in Outlook folder

Last Updated on April 25, 2020 by Next Century

If you can see there should be X number of new emails but your Outlook folder is empty?

Most likely the items are not actually deleted but are being filtered from view in some way. To resolve this issue, you need to change the filtering options.

Filtering options vary, but some of the more common filtering options are as follows:

  • Date received
  • Keywords
  • Read/Unread status
  • Sender/Recipient
  • Importance
  • Size

View options will vary slightly, depending on the version of Outlook that you are using. To change the view options in Outlook, follow these steps.

For Outlook 2010 and later versions

  • Open Outlook and then on the ribbon, select the View tab

  • In the Current View area, click View Settings

  • Click Filter and then check the following tabs tabs for any selections that could filter out specific messages:

    • Tasks
    • More Choices
    • Advanced

For Outlook 2007 and Outlook 2003

  • Open Outlook and on the menu bar, select the View menu

  • Move your mouse over Current View to expand the menu

    NOTE: For Outlook 2003, browse to View > Arrange By > Current View

  • Select Messages to remove all filtering options

    NOTE: The user may have changed the default views. If this seems to be the case, go to the next step

  • Repeat the first 3 steps, but for step 3, do the following

    Select Define Views

    Then, select the view that was changed and then click Reset

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