Last Updated on April 14, 2020 by Next Century
If after updating Windows 10 with the Creators Update you find that Windows 10 won’t shut down with some of the symptoms been:
- Using the menu button to shutdown and the screen goes blank, but the system does not fully shut down or returns to the lock screen.
- When selecting shutdown from the menu, the screen goes blank or it returns to the lock screen.
Either way, it does not shutdown the computer and the only way to get it to shut down is to hold the physical power button down till it shuts down.
Here are some solutions to try:
SOLUTION 1. Alternative Shutdown Sequence
SOLUTION 2. Configuring Intel Management Engine Interface Device
One workaround to fix the Windows 10 Creators Update/Fall Creators Update shutdown problem is to configure the Intel Management Engine Interface device. Intel Management Engine Interface, aka IMEI, is used to manage the computer even it is turned off but still in power supply. If your Windows 10 Creators Update/Fall Creators Update desktop or laptop fails to shut down in a normal way, you need to check the IMEI device driver and its configuration.
SOLUTION 3. Power Options Fast Startup
This should resolve your shutdown issue.