How can I check in Dropsuite if my email backups are happening?

  • Login to the Dropsuite account with your username and password and you will be redirected to your Dashboard

    Note: If you do not know these details, contact your Dropsuite reseller

  • Click on System Status > Backup

    Dashboard Backup Status

    • Preparing Backup – Backup is in queue to execute
    • Running – Backup is Running. This is shown by a green bar
    • Completed – This shows the Last Backup Timestamp
    • Authentication Error – Email account’s credential is wrong. Click the “Edit” button and update the password for this email. If the error continues, contact your email provider
    • Connection Error – Connection issues with email server. The status will change within a few hours. If this does not happen, please contact our support.
    • Deactivated = The scheduled backup is disabled. It can be enabled later again

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