How to install Teamviewer Remote Support for Support Plan Clients in Mac OS X

This guide is only for clients that are subscribed to Next Century on a monthly support plan.

Unfortunately, I do not offer remote assistance for none subscribed clients.

Apple Mac OS X Guide

STEP 1.  Go to this website link: Next Century Teamviewer Link

STEP 2.  If using Safari, you could get a message that it can’t verify the identity of the website, click Continue and you should see a Install TeamViewerHost-xxxxxxxxxx.pkg file download in Downloads on your software bar

NOTE:  It is best to ignore ‘Loading TeamViewer now…’  and ‘Not loaded yet? Try again’

STEP 3.  Once the file has downloaded, run the file to start the installation process.

STEP 4.  You will see TeamViewerHost Installer come up, click Continue

For this example, the TeamViewer Host version is 12 but your install could be newer

 

STEP 5.  You will see the Software Licence Agreement, click Continue and then Agree

If you have some time on your hands, have a read of the Licence Agreement

STEP 6.  TeamViewer will now give you further Installation information, click Install to continue

STEP 7.  You will then be prompted for your Username and Password to complete the install.  Enter your details and then click Install Software

STEP 8.  You have now completed the main install and should see The installation was successful.  Click Close

 

STEP 9.  You should notice a small TeamviewerHost icon up the top right of your screen near the time and date.  Click on the icon and select Preferences

 

STEP 10.  Click on the Security tab and then change the Password and Confirm password field to something you can provide to me.  Click Apply and then close with the Red X

STEP 11.  Click on the TeamViewerHost icon again but this time, select Show status dialog

STEP 12.  You will now see the TeamViewer Host Allow Remote Control on your screen with a unique ID which is different for every client.

Please provide Your ID and Password to me so I can now assist you remotely.

 

 

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