If when opening MYOB AccountRight a dialog box appears with the message “Something’s gone wrong and AccountRight needs to close” and clicking the close button (X at the top right) allows you to just keep using MYOB AccountRight.
Try the following solutions:
Check for a solution
Click check for a solution on the error message to search for a help topic.
Check for an AccountRight update
Each AccountRight update usually fixes a few bugs, so it’s important to stay up to date. If you haven’t installed an update in the last few weeks, there might be one available.
See Getting the latest version for more information.
View error details
Click View error details on the error to open a log file containing technical details of the error. If the option Send MYOB the details is selected on the error message, these are the details which are sent to our developers for analysis to help improve AccountRight.
The error log also contains a specific Code related to your error. Here’s an example of what it looks like:
The following links have more information on these error codes:
Something’s gone wrong error: “System.NullReferenceException”
System.Data.SqlServerCe.SqlCeException
Relocate AccountRight My Library if located in Cloud Storage
Storing your MYOB AccountRight My Library in a folder that is synced with a cloud storage service such as Dropbox, Google Drive or Microsoft OneDrive.
This is common in Windows 10 where the OneDrive can be activated through the setup process, with all Desktop, Documents and Pictures stored in OneDrive automatically.
To solve the problem, it isn’t just a matter of moving your MYOB file yourself, you need to use the MYOB tool Set Library Location, here is a guide to assist you:
If none of the above solutions fix your problem, it is advise to contact MYOB for further assistance.
