Please only do this upgrade if you have been advised to do so by an AVAST Reseller or AVAST Support Agent.
Download the CCUpgrade.exe file to your computer
NOTE: The default location for all downloads is your Downloads folder under Quick accessVery important that you right click on this file and run as administrator as shown below
You will most likely then get a User Account Control message that you need to click on Yes to continue the upgrade
You will very briefly see a black box appear on your screen then disappear which is normal.
VERY IMPORTANT
It will look like nothing is happening but behind the scene's your AVAST CloudCare software is updating. This can take anywhere from 5 minutes to 30 minutes depending on your internet and computer speed.Next you might notice the AVAST CloudCare icon
disappear from your icons down the bottom right of the task barThe next message you see will be a blue box with Software has been successfully upgraded message and you should notice the AVAST CloudCare icon
re-appear.
Next double click on the AVAST CloudCare icon
and if the upgrade has been successful, you should see this screen with This computer is protected in green
To check that AVAST CloudCare has updated, right click on the AVAST icon
in the taskbar and left click on About…
Check with your AVAST Reseller or AVAST Support Agent what the latest version should be.
